HR Shared Services Operations Lead

This HR Shared Services Operations Lead position at Sephora is a critical, hands-on role focused on ensuring efficient delivery of core HR operational services. The role acts as a second-tier support function, handling complex inquiries and escalations, while also contributing to process improvement and project initiatives. The role is key to both Sephora’s team success and the support of its entire HR ecosystem.

Requirements

• 5+ years of experience in HR Shared Services or a similar HR role.
• Expertise with HR systems (HRIS platforms like SAP SuccessFactors; case/ticketing systems such as ServiceNow or Jira).
• Strong analytical skills with advanced Excel (pivot tables, VLOOKUP) and experience using HR data to create reports and identify trends.
• Solid knowledge of core HR processes, including onboarding/offboarding, position changes, benefits administration, payroll, and employee data integrity.
• Excellent communication skills with a customer-service mindset.
• Strong problem-solving abilities, attention to detail, and time management skills.

Benefits

• Comprehensive health, dental and vision plans
• Superior 401(k) plan
• Various paid time off programs
• Employee discount/perks
• Life insurance
• Disability insurance
• Flexible spending accounts
• Employee referral bonus program