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Axiom Software Solutions Limited
Hypercare Engineer
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
March 21, 2025
The Hypercare Engineer will provide specialized technical support during the post-migration hypercare period for a major M365 tenant-to-tenant migration project. They will be responsible for resolving user issues, performing break-fix activities, and conducting advanced troubleshooting across M365 workloads, collaborating with the M365 Hypercare Lead to align support priorities.
Requirements
- 5+ years of experience working in M365 environments, with a focus on technical support and migrations.
- Proven ability to troubleshoot complex technical issues and resolve them in high-pressure environments.
- Hands-on experience with an ITSM tool (preferably ServiceNow) for ticket management and workflow processes.
- Strong analytical skills for identifying root causes and resolving user issues efficiently.
Requirements Summary
5+ yrs M365 exp. in support, issue resolution, and IT tool (Servicenice preferred). Strong analytical skills and documented resolutions
