Information Technology Manager (End User Computing)

The Information Technology Manager role involves managing and maintaining digital workplace environments, IT assets, and network infrastructure for the University Community. The role focuses on ensuring high customer satisfaction through end-user computing services, with a focus on device management, Microsoft technologies, and IT Service Management. This position requires strong technical expertise and problem-solving skills.

Requirements

• Bachelor’s degree in information technology, computer science, or related discipline
• 8+ years of relevant work experience in End User Computing
• Solid knowledge of Windows 11, MS Office, Active Directory, Microsoft 365, and Adobe Applications
• Experience with Microsoft Intune architecture design and policies
• Experience with ServiceNow ITSM, CMDB and Software Asset management
• Experience in printing management systems like PaperCut
• Excellent problem-solving skills with a technology-driven and analytical mindset
• Good written and verbal communication skills
• ITIL, PMP, or other relevant certification (preferred)