Infrastructure Operations Service Desk Lead (Roseville, CA)

Join Gainwell and propel its operations as an Infrastructure Operations Service Desk Lead. You'll lead day-to-day activities, manage incidents, and oversee requests, incidents, and problems reported to the Service Desk. The role requires leadership, adaptability, teamwork, change management, process improvement, conflict resolution, innovation, communications, and problem-solving skills.

Requirements

• Bachelor's degree or equivalent experience
• A minimum of two (2) years of experience within the past five (5) years working in a service desk/help desk
• A minimum of two (2) years of experience within the past five (5) years working in a help desk environment serving over 2,500 end users
• A minimum of two (2) years of experience within the past five (5) years with the ServiceNow platform and tools
• Must hold and maintain an ITIL 4 certification while working for Gainwell

Benefits

• Health (medical, dental, vision) benefits
• Company match 401K
• Flexible vacation policy
• Company provided computer for work use