Ingeniero de soporte L2

This role of a two-line support engineer is responsible for diagnosing, resolving, and documenting incidents, ensuring service level agreements are met. The engineer will work independently and collaboratively, resolving complex issues in both on-call and non-urgent situations. Strong analytical, writing, and communication skills are required to contribute to incident management processes and problem management activities.

Requirements

• Experience in diagnosing and resolving incidents.
• Knowledge of monitoring, logs, and traces tools.
• Knowledge of operating systems (Windows, Linux, Unix).
• Basic SQL queries for data validation.
• Basic knowledge in testing, processing, and API documentation using Postman and Swagger.
• Knowledge of ticketing tools (ServiceNow preferred).
• Ability to scale and document complex incidents.
• Clear communication and documentation skills.
• Collaboration with support teams, development, or infrastructure.