IT Analyst, Plant Support (Infrastructure & Security)

This IT Analyst role focuses on providing IT support to businesses, resolving issues, and ensuring systems and infrastructure stability. The role involves 2nd and 3rd level support, project involvement, research, policy development, and collaboration with IT teams. It requires strong technical skills and a commitment to continuous improvement. The position offers opportunities for growth and contributes to team and overall performance.

Requirements

• College diploma or university degree in IT or equivalent work experience
• 5+ years in IT
• ITIL v4 Foundations certification
• CompTIA Certifications
• Microsoft Certifications (or working towards)
• Cisco Certifications (or working towards)
• Fortinet Certifications (or working towards)
• Strong technical knowledge of IT
• Experience with Microsoft Suite (Excel, Word, PowerPoint)
• Experience with ITSM/ITIL applications (ServiceNow)
• Exceptional analytical, conceptual, and problem-solving abilities
• Strong written and oral communication skills
• Strong technical documentation skills
• Strong interpersonal and consultative skills
• Ability to work with integrity, courage to challenge the status quo

Benefits

• Equal Opportunity Employer
• Supportive and welcoming workplace
• Numerous opportunities for career development
• Empowerment to make decisions on the job