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Smith+Nephew
IT Customer Services Agent
Join Smith+Nephew as an IT Customer Services Agent in Alajuela. Support users, enhance ServiceNow Knowledge Base, and enjoy great benefits!
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 7, 2025
As an IT Customer Services Agent, you will be responsible for supporting and troubleshooting desktop hardware and software resources, as well as resolving user issues and requests. You will work with users via phone, chat, and web, and contribute to the improvement of the ServiceNow Knowledge Base.
Requirements
- Requires finished high-school degree, technical school (desirable)
- An ongoing college education on an IT related career is required
- Professional Certifications by Microsoft, CISCO and Nortel are a plus
- 1 year of experience on IT desktop support role (L1) or similar in Windows Server environments or Call center
- Fluent spoken and written in English
Benefits
- Stock purchase program
- Referral bonus
- Subsidy in transport and food
- Recognition program
- Extra days off
- Birthday off
- Voluntary hours
- Medical insurance
- Gym
- Health campaigns
- Employee assistance program
- Parental leave
- Training program
- Unlimited learning
Requirements Summary
Requires finished high-school degree, 1 year of experience in IT desktop support, and ongoing college education in IT related career
