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Haleon
People Services Cluster Lead
Join Haleon as a People Services Cluster Lead in Cartago, Costa Rica. Leverage ServiceNow and Workday to enhance HR operations, lead a high-performing team, and drive service excellence. 7+ years in HR required.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 8, 2025
The People Services Cluster Lead oversees regional delivery of Tier 1 and 2 processes using Workday and ServiceNow, ensuring compliance with governance and policies. The role demands strong leadership, strategic thinking, and proficiency in project management.
Requirements
- Lead, mentor, and support a high-performing team of People Services Specialists across Tier 1 & Tier 2
- Ensure alignment with organizational goals, optimize service delivery, and maintain a high standard of employee experience
- Act as a point of escalation for unresolved issues, ensuring prompt and appropriate resolutions
Benefits
- Promote motivation and professional growth through feedback, recognition, and development opportunities
- Identify opportunities for process optimization, implement best practices, and enhance team performance
- Drive a forward-thinking environment focused on adaptability, efficiency, and service excellence
Requirements Summary
7+ years in HR operations, including 3+ years in leadership roles, Expertise in agile methodologies and optimization initiatives, Solid understanding of employment laws, HR processes, and compliance requirements
