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ServiceNow
Manager, Technical Support Management
Join ServiceNow in Heredia as a Manager, Technical Support Management. Lead a team, drive incident management, and leverage ServiceNow skills. 6+ years in tech support required.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 7, 2025
ServiceNow is a global market leader in innovative AI-enhanced technology, seeking a Manager, Technical Support Management to lead efforts in hiring, developing, and building a technical team, and driving daily incident management success.
Requirements
- Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics
- A minimum of 6 years technical support and service management experience with a minimum of 3-4 years in supervisory role
- Experience managing Enterprise support in a large and complex environment in a web-based service and technology
Benefits
- Benefits not specified
Requirements Summary
6 years of technical support and service management experience, 3-4 years of supervisory experience, experience in managing Enterprise support in a large and complex environment
