IT Helpdesk Summer Intern 2026

Assured Guaranty is seeking a highly motivated IT Helpdesk Summer Intern to assist with day-to-day operations including helpdesk support, IT asset management, and PC/Laptop/Mobile Device deployments. The intern will gain practical knowledge in IT processes, incident resolution, and key systems like ServiceNow and Microsoft 365. Interns will assist with hardware/software troubleshooting, deployments, and documentation.

Requirements

• Diagnose and troubleshoot common hardware and software issues
• Document all incidents in ServiceNow
• Configure and deploy Windows desktops and mobile devices
• Plan, organize, and reconcile IT hardware assets
• Monitor Microsoft Teams performance
• Provide QA testing
• Helpdesk User Experience Enhancements (FAQ creation, Self Service Portal)
• Candidate Background and Qualifications (Bachelor’s degree, 3.0 GPA, PC hardware, mobile devices, Windows 10 skills)

Benefits

• Weekly catered breakfast and lunch
• Intern-specific meals and events
• Housing stipend (if applicable)