IT Incident and Problem Manager

The Incident & Problem Manager will work as part of the IT Operations Team to ensure that TP ICAP remains fully accountable and in control of incident and problem management. The role involves coordinating incident and problem management activities, facilitating meetings, and proactively monitoring performance metrics and KPIs.

Requirements

• Problem & Incident Management experience within a complex global corporate environment, financial services experience preferred.
• Strong experience with ServiceNow, or similar ITSM tools, with a clear understanding of how tools should be used to support Problem Management process activities.
• Strong analytical and problem-solving skills, preferably evidenced by previous similar experience in a similar role.
• Strong communication skills, experience managing relationships with senior stakeholders.

Benefits

• Opportunity to work in a dynamic and inclusive environment
• Chance to contribute to the growth and success of a global company
• Professional development and training opportunities
• Competitive salary and benefits package