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Luminor Group
IT Incident Manager
Join Luminor Group in Berlin as an IT Incident Manager. Leverage ServiceNow skills to manage incidents, enhance IT operations, and drive improvements. Benefits include flexibility, health perks, and professional growth.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 6, 2025
Luminor is seeking an IT Incident Manager to oversee end-to-end IT incident lifecycle, ensure minimal business disruption, and act as a single point of contact for incident communication. The role involves coordinating incidents, defining processes, and driving continuous improvement within the IT operations team. The company values ambition and encourages professional and personal growth.
Requirements
- Strong communication, interpersonal, and analytical skills
- Familiarity with ITSM tools (e.g., ServiceNow, JIRA), and experience managing high-priority incidents
- Agile mindset and understanding of ITIL or similar service management frameworks
- Experience with IT infrastructure, cloud computing, networking, software development, cybersecurity, and database management
- Bachelor’s degree in Computer Science, Information Systems, or a related field
Benefits
- Flexibility
- International teams
- More vacation
- Volunteer time off
- Paid leave
- Health benefits
- Wellbeing
- Professional growth
- Special Offer for Luminor products & services
Requirements Summary
Bachelor’s degree in CS or related field. ITIL certification preferred. Agile mindset & IT infrastructure knowledge required
