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Zensar
IT Operations Management (ITOM)
Join Zensar as an IT Operations Management (ITOM) Solution Architect in Pan India. Leverage your 8+ years of ServiceNow expertise, focusing on HRSD and automation.
Consulting
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Human Resources Service Delivery
IT Operations Management
Knowledge Management
Service Catalog
Workflow Automation
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified System Administrator
Job description
Posted on:
September 2, 2025
We are seeking a highly skilled ServiceNow Solution Architect with expertise in HR Service Delivery (HRSD) and Employee Experience. The role involves leading the design, development, and deployment of scalable ServiceNow solutions, focusing on HR portal modernization, process automation, and employee engagement. The ideal candidate will be responsible for migration, automation, and custom configuration of various HR modules.
Requirements
- 8+ years of experience in ServiceNow platform
- At least 3 years in a Solution Architect role
- Strong hands-on experience with HRSD, Employee Center Pro, Flow Designer, and Now Assist
- Proven expertise in portal development, widget customization, and taxonomy design
- Deep understanding of ACLs, email templates, and case management in HR context
- Experience in data migration, content structuring, and knowledge management
- ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Implementation Specialist – HRSD is a plus
Requirements Summary
8+ yrs ServiceNow experience, 3+ years as a Solution Architect. Strong HRSD, Employee Center Pro, and now Assist skills. Data migration & taxonomy expertise a plus
