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Zensar
IT Operations Management (ITOM)
Join Zensar in Telangana as an ITOM Specialist. Leverage 5+ years of ServiceNow expertise to design Performance Analytics solutions, mentor juniors, and optimize KPIs.
Consulting
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Change Management
Configuration Management Database
Governance, Risk, and Compliance
IT Operations Management
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 2, 2025
This IT Operations Management (ITOM) role involves designing, developing, and implementing Performance Analytics solutions using ServiceNow. It focuses on data collection, dashboard development, optimization, and collaboration with stakeholders to translate business needs into measurable KPIs. The role includes mentorship of junior developers and contributing to sprint planning and code reviews.
Requirements
- Design, develop, and implement Platform Performance Analytics solutions in ServiceNow.
- Configure data sources, indicators, breakdowns, and widgets in the PA module.
- Develop interactive dashboards, scorecards, and reports aligned to stakeholder needs.
- Optimize data collection jobs and ensure the accuracy and timeliness of analytics data.
- Work with process owners and business analysts to translate business goals into measurable KPIs.
- Maintain data governance standards and enforce best practices in analytics modelling.
- Participate in sprint planning, code reviews, and agile ceremonies.
- Collaborate with integration teams for cross-platform data modelling.
- Provide mentorship to junior developers.
Requirements Summary
5+ years ServiceNow development + 2+ years Performance Analytics. ServiceNow experience with indicators, time series, and dashboards. Expertise with ITSM, CMDB, and Incident/Change Management
