IT Problem Management Lead | S3 | IT Operations

The IT Problem Management Lead is responsible for ensuring the root cause of all Major Incidents and potential Major Incidents are investigated and documented. The role involves driving the implementation of permanent fixes through close working with application, infrastructure, and business teams.

Requirements

• Extensive knowledge of IT Industry from Financial services perspective
• Experience in a service operations environment with experience of managing Problem tickets and Problem Tasks
• Experience managing multi supplier technical and management conference calls
• Technical depth and exposure to multiple infrastructure platforms and technology stacks (Data Centre, Cloud – Public and private, Network, SaaS, PaaS, Distributed, Salesforce, Microservices and APIs etc)
• Working knowledge of ServiceNow would be desirable
• ITIL Qualifications would be desirable or equivalent

Benefits

• Competitive salary
• Discretionary performance-related annual bonus
• 8% of salary into your pension, even if you don’t contribute yourself
• 30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• £6,000 car allowance per year
• Company funded individual private medical insurance
• Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, and health assessments
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover
• Share in Santander’s success by saving or investing in our share plans
• Staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services