IT Service Center Analyst

The IT Service Center Analyst is a vital role in ISS STOXX's global customer support, providing first-level support to offices in the US, EMEA, and APAC. The role requires a skilled communicator, technical expert, and problem solver who excels in providing timely resolutions across various support channels.

Requirements

• Bachelor's degree or equivalent work experience
• Flexible to work different shifts supporting multiple time zones
• At least 1 year in a tier 1 IT role in a fast-paced environment
• 2+ years supporting Microsoft 0365 products
• Experience with IT ticketing systems (e.g., ServiceNow, Jira) and ITIL framework
• Knowledge of Active Directory and various hardware platforms (Dell, Lenovo, HP, Apple)
• Ability to support iOS and Android devices; certifications like A+ or MCSE are a plus
• Excellent communication skills in English, both written and verbal
• Strong problem-solving, critical thinking, and multi-tasking abilities
• Proven ability to provide excellent customer service and follow up on incidents

Benefits

• Excellent communication skills in English, both written and verbal
• Strong problem-solving, critical thinking, and multi-tasking abilities
• Proven ability to provide excellent customer service and follow up on incidents