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Colliers
IT Service Delivery Manager
Join Colliers as an IT Service Delivery Manager in Sydney. Lead the Service Desk team, leveraging ServiceNow expertise to enhance service delivery. 3+ years' experience required. Benefits include retirement plan and generous PTO.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 7, 2025
Colliers is seeking an experienced IT Service Delivery Manager to lead our Regional Service Desk team. The successful candidate will provide leadership and technical advice across the day-to-day operations of the Service desk Team and ensure high service delivery is achieved across the business.
Requirements
- Managing a distributed team of Service desk engineers across the ANZ region.
- Demonstrate leadership to a highly distributed team of engineers across ANZ.
- Prioritise service desk workloads to ensure service levels are achieved.
- Identify service desk trends and report on them to key stakeholders.
- Strong experience with the ServiceNow platform will be considered Advantageous
- Working closely with the various areas of the business to produce cost effective, innovative, and efficient solutions to business issues using our systems and technologies.
- Managing escalations from the business through to resolution.
- Providing a high level of service for VIP and Executives.
- Identifying and proactively resolving IT issues.
- Providing second and third level hardware and software support.
- Adhering to all processes and documenting procedures accordingly.
- Recommending, co-ordinating and performing the replacement of IT related equipment.
Benefits
- Retirement Plan
- Generous Paid Time Off
Requirements Summary
3+ years' experience in a Team Lead or Service Desk Manager position, relevant tertiary qualification in Information Technology, strong customer service, communications and leadership skills
