.svg)
TransUnion
IT Service Desk - Analyst
Join TransUnion as an IT Service Desk Analyst in Bogota. Leverage ServiceNow skills to enhance tech service stability. Requires 3 years in incident analysis and ITIL v4.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 16, 2025
Support the problem management process, collaborate with technical and functional teams, and improve the stability, availability, and continuity of technology services.
Requirements
- Critical thinking and analytical thinking
- Effective communication
- Cross-functional collaboration
- Customer focus
- Change management
- 3 years of experience in incident and problem analysis roles
- Professionals in administrative, engineering, or related careers
- ITSM tools: ServiceNow, BMC Remedy, Jira Service Management
- Root cause analysis (RCA): methodologies such as 5 Whys, Ishikawa diagram, Kepner-Tregoe
- Monitoring and diagnosis: experience with Splunk, Nagios, Zabbix, Dynatrace
- Management ability, adaptability, proactivity for the management of communication and problem-solving
- Microsoft Office package management
- ITIL v4 Foundation (desirable certification): deep knowledge of problem management, incident, change, and asset processes
Requirements Summary
3 years of experience in incident and problem analysis roles, ITSM tools, Root cause analysis, and ITIL v4 Foundation certification
