IT Service Operations Manager

Sword is seeking an experienced IT Service Operations Manager to lead their end-to-end IT Service Operations. This role is focused on delivering exceptional customer experience, ensuring a motivated team, and driving operational excellence and continuous improvement. The ideal candidate will leverage a balance of commercial awareness, leadership, and service management expertise to achieve service objectives.

Requirements

• ITIL Foundation (v4) or higher certification
• Experience contributing to service process design and implementation
• Experience leading IT service operations within an MSP environment
• Experience with ServiceNow
• Experience with RMM tools (such as N-able)
• Exposure to automation and AI solutions

Benefits

• Competitive Salary
• Flexible working arrangements
• A Fantastic Benefits Package