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Sword Group
IT Service Operations Manager
Join Sword Group as an IT Service Operations Manager in Aberdeen. Leverage ServiceNow expertise, lead IT operations, and drive service excellence. ITIL certified required. Competitive salary and benefits.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
September 10, 2025
Sword is seeking an experienced IT Service Operations Manager to lead their end-to-end IT Service Operations. This role is focused on delivering exceptional customer experience, ensuring a motivated team, and driving operational excellence and continuous improvement. The ideal candidate will leverage a balance of commercial awareness, leadership, and service management expertise to achieve service objectives.
Requirements
- ITIL Foundation (v4) or higher certification
- Experience contributing to service process design and implementation
- Experience leading IT service operations within an MSP environment
- Experience with ServiceNow
- Experience with RMM tools (such as N-able)
- Exposure to automation and AI solutions
Benefits
- Competitive Salary
- Flexible working arrangements
- A Fantastic Benefits Package
Requirements Summary
ITIL Foundation & higher, MSP experience, ServiceNow and RMM tool experience are key. Strategic thinking and customer focus are crucial for success
