IT Services Delivery Manager

OMRON is seeking a highly motivated IT Service Delivery Manager to join the OMCE IT department. As IT Service Delivery Manager, you will be accountable for overseeing the performance and quality of our outsourced IT services, including Service Desk, On-Site Support, and Data Center operations.

Requirements

• ITIL Foundation certification (required), higher-level ITIL certifications (preferred)
• Bachelor's or master's degree, Business Administration, IT or Engineering preferred.
• 3-5 years' experience in IT Service Management or related roles.
• Proven experience managing outsourced IT service providers.
• Familiarity with ServiceNow, including basic configuration.
• Strong understanding of ITIL processes (Incident, Request, Problem, Change, etc.).

Benefits

• International, inclusive, and flexible working environment.
• Opportunities to join trainings and courses for your personal and professional development.
• Competitive employment benefits package in accordance with market standards.
• 29 days of holidays per year for fulltime employment
• Commuting allowance or reimbursement of travel by public transport in line with the company policy.
• Working from home allowance.
• Laptop, company phone.
• Hybrid working and home office equipment to set up your home office space.
• Opportunity to join company health insurance and fitness programme.