.svg)
CD PROJEKT RED
IT Specialist
Join CD PROJEKT RED in Boston as an IT Specialist. Leverage ServiceNow for IT support, troubleshooting, and collaboration. 2+ years experience required. Benefits include health care, flexible hours, and training.
Direct Hire
Entry Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 25, 2025
CD PROJEKT RED is seeking an IT Helpdesk Specialist to join their Boston office, focusing on providing reliable IT support to developers, designers, and creatives. The role involves troubleshooting hardware and software issues, managing IT equipment, and collaborating with other IT teams to improve support processes. Passion for technology, strong problem-solving skills, and exceptional communication are key.
Requirements
- Minimum 2 years’ experience in a similar position.
- Basic knowledge of network devices (configuration and administration).
- Experience with IT service management systems and ticketing tools (e.g., ServiceNow, Jira, Zendesk).
- Advanced knowledge of Windows and Apple’s OS.
- In-depth knowledge of a PC's hardware.
- Excellent problem-solving and analytical skills.
Benefits
- Health & Well-being
- Paid Leave (holiday)
- Company paid medical healthcare
- Paid Leave (after two years)
- Gym Membership Reimbursement
- Flexible working hours
- Training, lectures, courses
- Merch
- Welcome pack
- Life in the Office
Requirements Summary
2+ years IT support experience. Basic network device knowledge. Advanced OS & hardware expertise. Excellent analytical and communication skills
