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W.R. Berkley
IT Support Analyst I
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 12, 2025
Berkley Technology Services is seeking an IT Support Analyst I to provide daily technical support across hardware and software systems. The role involves troubleshooting, escalating issues, documenting, and recommending process improvements. The company fosters a collaborative and innovative work environment, offering career growth opportunities within a leading IT solutions provider.
Requirements
- Excellent analytical, reporting, and documentation skills.
- Ability to triage and make rapid decisions in high-pressure scenarios.
- Minimum 2 years of experience with Windows 7 & 10, Microsoft Office Suite, VPN, Citrix, VDI, Cisco telephony systems and troubleshooting, and networking tools.
- Familiarity with IT Service Management tools (ServiceNow preferred).
- Experience working within ITIL frameworks.
Requirements Summary
2+ yrs experience. Experience with Windows 7/10, MS Office Suite & VPNs. IT Service Management (ServiceNow) familiarity preferred
