IT Support Analyst I (Remote - US)

Jobgether is seeking an IT Support Analyst I to provide technical support to users across multiple platforms in the United States. The role involves troubleshooting hardware, software, and mobile devices, responding to user issues, and participating in process improvements. Collaboration with cross-functional teams is essential to maintain operational efficiency and customer satisfaction.

Requirements

• Minimum 2 years of experience in IT support or related roles
• Strong analytical, documentation, and reporting skills
• Ability to triage and make rapid decisions in high-pressure scenarios
• Experience managing severe outages to resolution
• Proficiency with Windows 7 & 10, Microsoft Office Suite, VPN, Citrix, VDI
• Familiarity with Active Directory, Microsoft Exchange, and network monitoring tools
• Knowledge of IT Service Management tools (ServiceNow preferred) and ITIL frameworks
• Experience with Cisco telephony systems and troubleshooting is a plus
• Excellent communication and customer service skills

Benefits

• Competitive salary
• Flexible work arrangements
• Professional development
• Opportunities for cross-training
• Exposure to a broad range of IT tools and platforms
• Team projects and process improvement initiatives