IT Support Engineer

Great Place to Work certified, nationwide online pharmacy company seeking an IT Support Engineer to provide technical support for business-critical applications. The role involves troubleshooting, resolving issues, and ensuring seamless IT operations. This position offers competitive salary and benefits, including health insurance, a pension plan, and the opportunity to work in a positive and fast-paced environment.

Requirements

• Excellent troubleshooting and analytical skills
• Excellent communication and interpersonal skills
• Ability to prioritize tasks and work independently under pressure
• Experience working with ticketing systems (e.g., ServiceNow, JIRA)
• Ability to read and interpret logs and technical information
• Attention to detail with excellent organisational skills
• Knowledge of ITIL processes and best practices (incident, problem, change management)
• Understanding of databases and SQL
• Proficiency with Windows and Linux operating systems
• Strong understanding of Microsoft Office and Active Directory

Benefits

• Occupational sick pay
• Enhanced maternity and paternity pay
• Contributory pension
• Discounted insurance (Aviva)
• Employee discount site
• Discounted gyms
• Employee assistance programme
• In-house mental health support
• Free onsite parking
• Health and wellbeing initiatives
• Social events throughout the year
• Cycle to work scheme
• Green car scheme
• Registration fees paid (GPhC, NMC, CIPD)
• Long service bonus
• Refer a friend bonus
• Blue light card
• Hybrid working