.svg)
KMS Technology
IT Support Engineer
Join KMS Technology as an IT Support Engineer in Guadalajara. Leverage ServiceNow for ticket management, troubleshooting, and user support. 3+ years required.
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 20, 2025
KMS Technology Mexico is seeking a proactive and detail-oriented IT Support Engineer to provide day-to-day technical support for their Business AI-driven application. The role involves managing tickets, troubleshooting issues, and ensuring timely resolution of user problems. Excellent communication skills and a proactive approach are essential.
Requirements
- 3+ years of IT support or IT administration experience
- Experience with L1 and L2 support for business systems
- Familiarity with ticketing systems (Zendesk, ServiceNow)
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent English communication skills
Requirements Summary
3+ years of IT support experience. Proven experience with L1 & L2 support. Familiarity with ticketing systems. Strong analytical & communication skills
