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OakNorth
IT Support Service Desk- Analyst
Join OakNorth as an IT Support Service Desk Analyst in Gurugram. Leverage ServiceNow skills to resolve issues, ensure SLAs, and enhance customer service. ITIL preferred.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
November 22, 2024
OakNorth Bank is seeking a self-starter and bold thinker for an IT Support Service Desk Team Leader role in India. This role involves overseeing daily operations of the IT support team, ensuring service level agreements are met, and creating knowledge base articles. The ideal candidate will be a hands-on professional with strong customer service and technical skills.
Requirements
- Provide technical support: Address and resolve technical issues.
- Troubleshoot hardware and software
- Customer service: Provide exceptional customer service.
- Training and support: Assist users on hardware, software, and IT processes.
- Strong communication, interpersonal, and customer service skills.
- Excellent attention to detail
- ITIL certification or equivalent is a plus.
- Experience with ServiceNow
- Flexible to work in rotational shifts (24X7) if required
Benefits
- Competitive salary
- Opportunity for professional growth
- Inclusive and diverse workplace
Requirements Summary
3-5+ years IT support experience preferred. Excellent communication & IT skills required. Must be hands-on and detail-oriented
