IT Support Specialist

We are looking for an IT Support Specialist to join our IT team in Toronto. The ideal candidate will be responsible for providing technical support to employees, identifying and resolving technical issues, and contributing to ongoing process improvements.

Requirements

• 2+ years of experience with GSuite and/or O365 administration
• Single Sign-On and Multi-Factor Authentication (e.g. Okta, OneLogin)
• Service Desk Platforms (JIRA, Zendesk, ServiceNow)
• Enterprise Mobile Device Management
• Experience with MacOS is a plus

Benefits

• Flexible hours and hybrid work (can be remote in Georgia)
• People Experience — Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit — expense up to 1300 GEL per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App — whether it is meditation, coaching or counseling you need — each employee gets access to this platform.
• Support to talk with external Russian speaking psychologists (up to 7 sessions/year)
• A medical insurance plan that covers dental care
• At Lightspeed we value your professional development; you’ll have regular performance reviews and opportunities to make growth
• Variety of resources. We provide Apple MacBooks for work, free access to LinkedIn Learning for any course of your choice and cover 50% of the cost of SkyEng English classes
• Time off to volunteer and give back to your community
• Awesome office space located in Saburtalo (Tbilisi)