Sr. Incident, Release, & Change Specialist

We are seeking a highly skilled and motivated Senior Incident, Release, & Change Specialist to join the Syndication Incident, Release, & Change team. The successful candidate will be responsible for Tier 4 incident management, release management, and change management for our video, internet, home phone, and smart home services.

Requirements

• Proven experience in a similar role, preferably in the video and internet services industry.
• Strong understanding of incident, release, and change management processes, with a continuous learning and improvement mindset.
• Exceptional troubleshooting, support, and analytical skills to identify trends, patterns, and anomalies in data, maintaining composure under pressure.
• Ability to work effectively in a fast-paced, dynamic environment, collaborating with internal teams, cross-functional team members, vendors, and partners at various management levels.
• Proficiency in analyzing complex data sets, manipulating and transforming large datasets, and deriving actionable insights to support data-driven decision-making.
• Highly skilled in and experienced with Remedy, ServiceNow, Splunk, and Azure Databricks, including strong SQL and Python.
• Experience with data visualization tools like Power BI (preferred), Tableau, or similar platforms, and creating compelling visualizations and dashboards.
• Familiarity with cloud platforms like Azure (preferred), AWS, or Google Cloud for data storage and processing.
• Strong skills in statistical analysis, including hypothesis testing, regression analysis, and inferential statistics.

Benefits

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities
• Self-driven career development programs (E.g. MyPath program)
• Rogers First: priority in applying to internal roles of interest
• Wellness Programs
• Homewood employee & family assistance program
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
• Low or no-cost fitness membership with access to virtual classes
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts