IT Support Specialist I

We're searching for an IT Support Specialist to help support our business as a global-diversified manufacturing company. As an IT Support Specialist, you will partner with our Corporate and Business Unit IT teams and have a direct impact on the business by providing reliable break-fix support on IT hardware and software.

Requirements

• Serve as a local point of contact for end users seeking technical assistance
• Monitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rules
• Provide step-by-step training for end users and document internal procedures
• Direct significant, unresolved, or recurring issues to the next level of support personnel
• Provide accurate information and technical assistance support on IT products, services, software, and hardware
• Log all service interactions and their resolutions
• Pass on any feedback or suggestions by end users to the appropriate internal team
• Stay current with system information, changes, and updates
• Assist the IT team in other duties as deemed necessary
• Complete preventative maintenance on various IT related hardware and systems
• Travel between area facilities to support locations within the region with 15% travel expected

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development