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Omnicell
IT Support Technician II
Join Omnicell as an IT Support Technician II in Cranberry Township, PA. Leverage ServiceNow skills for advanced support, IT asset management, and ITIL practices.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Asset Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 30, 2025
Omnicell is seeking a Level 2 End User Support Specialist to join their IT team. This role involves providing advanced technical support, managing IT assets, and enhancing service delivery through the ITSM platform. Responsibilities include troubleshooting hardware/software issues, assisting with system maintenance, identifying recurring problems, and providing expert support to end users.
Requirements
- Hands-on experience with ServiceNow
- Strong understanding of IT Asset Management
- Working knowledge of ITIL framework
- Proficiency in Windows/Mac and Microsoft Office Suite
- Experience with Active Directory and user account management
- Basic understanding of network protocols (TCP/IP, DNS, DHCP)
Requirements Summary
Bachelor's degree or equivalent experience, ServiceNow proficiency, ITAM understanding, and basic network/office software knowledge are required. Technical experience and proficiency in Windows/Mac are also essential
Apply now
Cranberry Township
|
Pennsylvania
United States
Entry Level
In-Person
Full Time
