Lightcast

IT Systems Engineer

Join Lightcast in Cambridge as an IT Systems Engineer. Leverage ServiceNow for ITSM, support Microsoft 365, and enjoy flexible hours and great benefits.

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Job description

Date - JobBoardly X Webflow Template
Posted on:
 
September 10, 2025

Lightcast Discovery is seeking an IT Systems Engineer to join their team, supporting multiple IT and communication systems, including network architecture, cybersecurity, and support for applications like Office 365 and Windows. This role focuses on technical expertise, problem-solving, and customer service within a fast-growing, innovative company using a Lightcast platform to manage microfluidic experiments.

Requirements

  • 3 years of IT support experience
  • Strong knowledge of Microsoft 365, Windows, and Active Directory
  • Familiarity with ITSM ticketing systems (e.g. ServiceNow, Freshworks, Zendesk)
  • Agility and problem-solving skills
  • Excellent communication skills
  • 3FA certification (CompTIA or Microsoft)

Benefits

  • Flexible working hours
  • Pension contribution
  • Private medical insurance
  • Income protection
  • Life insurance
  • Gym membership
  • Cross Fit
  • Travel assistance

Requirements Summary

3+ years IT support experience, knowledge of Microsoft 365/Windows, and familiarity with ticketing systems are required. Bachelor's degree is preferred, and a strong focus on problem-solving and communication is vital