ITMS Support Specialist Tier 2

New Era Technology is seeking a Tier 2 ITMS Support Specialist to provide advanced technical support and contribute to exceptional managed services. With a global team of over 4,500 professionals, the company prioritizes employee growth and development, offering competitive benefits and a supportive, growth-oriented environment. This full-time, remote position (India-based candidates preferred) requires experience in IT support and a passion for delivering exceptional customer service.

Requirements

• 4+ years of experience in an IT support role (preferably Tier 2 or above) in an MSP or enterprise environment
• Strong technical knowledge of Windows and macOS operating systems, Microsoft 365, VMware, client/server infrastructure, and backup technologies
• Experience with troubleshooting network configurations, Active Directory, Intune, patch management, and remote desktop tools
• Excellent problem-solving skills and ability to work independently on critical issues
• Strong written and verbal communication skills for client interactions and documentation
• Experience working with ticketing systems (e.g., ConnectWise, ServiceNow, JIRA)
• Ability to prioritize tasks effectively and meet service-level targets

Benefits

• Competitive compensation
• Remote work flexibility
• Long-term career opportunities
• Be part of a collaborative global IT services team
• Work on cutting-edge technologies and challenging support environments