ITSM Process Analyst, Global Deloitte Technology

Deloitte is seeking an ITSM Senior Analyst to join their team in Toronto. This role focuses on designing and operating cutting-edge ITSM processes and solutions to manage IT Operations across global services. The position involves process design, governance, performance monitoring, stakeholder collaboration, and service management tool support. Deloitte focuses on making a positive impact by helping clients and the Canadian community thrive.

Requirements

• 5–8 years of experience in IT Service Management or related governance or process oversight roles.
• Proficiency in the use of enterprise grade ITSM tools (ServiceNow preferred).
• Excellent analytical and problem-solving skills.
• Effective communication and stakeholder management abilities.
• Experience in process mapping and workflow design.
• Exposure to automation and monitoring toolsets, Predictive or Agentic AI and/or machine learning.
• Awareness of emerging trends in ITSM, such as AI and automation.

Benefits

• Flexible, proactive, and practical benefits
• Learning from experts
• Access to learning resources
• Opportunities for career development
• Diverse perspectives and life experiences