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Deloitte
ITSM Process & Product Architect - ServiceNow, Deloitte Global Technology
Join Deloitte as an ITSM Process & Product Architect in Toronto. Leverage ServiceNow expertise to innovate IT Operations with AI/ML. Competitive salary & benefits.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Predictive Intelligence
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 19, 2025
Deloitte is seeking an ITSM Process & Product Architect to shape how the company delivers IT Operations. The role involves designing and innovating in the latest IT Service Management technologies, incorporating agentic AI and other emerging technologies. The architect will work collaboratively within diverse teams and influence technical roadmaps to build a modern value stream in ITSM.
Requirements
- At least 5-7 years of experience designing and developing IT Operations processes with enterprise-grade solutions.
- Demonstrated experience with data governance and automation, including application to complex hybrid cloud solutions.
- Experience with automation of process, customer interactions, predictive/agentic AI, and machine learning.
- Excellent verbal, written and presentation skills.
- Proven ability to work in and influence multidisciplinary teams in a matrix management environment.
Benefits
- Competitive salary
- Variable pay opportunities
- Bonus program
- Benefits for mental health
- Flexible benefits
- Learning budgets
- Parental leave
- Generous paid time off
Requirements Summary
5-7 yrs IT Ops exp. Data governance, automation, AI/ML experience. Strong collaboration & communication skills. ServiceNow expertise is required
