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Devoteam
ITSM ServiceNow Consultant (m/w/d)
ITSM ServiceNow Consultant at Devoteam, Düsseldorf. Lead digital transformation projects using ServiceNow platform. Design efficient enterprise processes. Requires ServiceNow expertise, process optimization knowledge, project leadership skills, and fluent German/English.
Consulting
Entry Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 21, 2025
As an ITSM / ServiceNow Consultant, you will accompany our customers on their way to modern, efficient, and digital processes. You will combine technology, consulting, and methodology - and design projects actively.
Requirements
- Several years of experience in enterprise service management, ideally with ServiceNow
- In-depth knowledge of process modeling, optimization, and/or quality management
- Experience in workshop moderation
- Experience in leading projects or workstreams
- Secure stakeholder management at management level
- Routine in pre-sales or offer processes
- Very good German and English language skills
Benefits
- Flexible work models - remote or hybrid
- Modern IT equipment
- Various training offers
- International development opportunities
- Corporate benefits
- Comprehensive additional services
- Structured onboarding process
- Bike leasing
- Attractive bonuses for referrals
- Modern and centrally located offices
- Get-togethers, parties, and team events
Requirements Summary
Several years of experience in enterprise service management, in-depth knowledge of process modeling, and very good German and English language skills
