Junior End User Support Specialist - Sub Sahara Africa

Epiroc is seeking a Junior End User Support Specialist to provide efficient support services to end users across regions, ensuring seamless IT operations. The ideal candidate will have 1-2+ years of experience in service desk operations, customer support, or shared service environments.

Requirements

• Experience: 1-2+ years in service desk operations, customer support, or shared service environments.
• Technical Skills:
• Advanced knowledge of hardware (laptops, desktops, accessories).
• Expertise in Windows OS installation, configuration, and troubleshooting.
• Familiarity with IT systems like ServiceNow, Active Directory, and Microsoft 365.
• Networking basics (IP, LAN, WAN, VPN).
• Mobile device support (Samsung & Apple).
• Knowledge of PC management software (remote support, OS imaging).
• Qualifications:
• ITIL Foundation certification is a plus.
• Soft Skills:
• Customer-focused and business-oriented.
• Independent, proactive, and organized.
• Excellent communication skills and problem-solving ability.
• Able to multitask and handle pressure effectively.

Benefits

• Dynamic & Collaborative: Engage with teams across regions and diverse organizations.
• Growth Opportunities: Research and learn new technologies, processes, and tools.
• Why Join Epiroc?: Epiroc is committed to innovation, diversity, and teamwork. We believe in creating an inclusive space for growth and empowering employees to thrive in a fast-paced, exciting environment.