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Experian
Junior Operations Analyst
Junior Operations Analyst at Experian, Nottingham. L1/L1.5 IT support, incident management, service monitoring. No experience needed. Competitive pay, pension, healthcare, 25 days leave.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 4, 2025
Experian is a global data and technology company recruiting a Junior Operations Analyst to join their UK&I IT Operations Team. The role involves providing L1 and L1.5 support to internal and external customers, monitoring live services, and contributing to the improvement of the Operations Centre.
Requirements
- Perform monitoring of live services, applications and infrastructure.
- Call handling from internal and external clients
- Log and process incidents according to the Incident Management process
- Respond/Action events received according to the directions given within a corresponding knowledge article
- Ensure the appropriate prioritisation of incidents to allow actions and the avoidance of service level breaches.
- Participate in post incident reviews following a major event/incident
- Contribute to the improvement of the Operations Centre and the technical service which it delivers.
Benefits
- Great compensation package and discretionary bonus plan
- Core benefits include pension, bupa healthcare, sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days
Requirements Summary
No previous experience required, but a desire to develop IT Operations skills is essential
