Junior Service Desk Analyst with Portuguese and Spanish

We are looking for a Junior Service Desk Analyst with Portuguese and Spanish language skills to provide first and second-level IT support to multiple customers via various channels. The role involves troubleshooting, escalating complex issues, and maintaining accurate documentation.

Requirements

• 6 months - 1 year of experience in a service desk or technical support role
• Portuguese and Spanish on at least B2 level
• English on at least B2 level
• Strong troubleshooting skills in Windows, macOS, and Linux environments
• Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
• Experience with Active Directory, Office 365, and remote desktop tools
• Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy)
• Excellent verbal and written communication skills
• Strong customer service orientation and problem-solving mindset
• Ability to work independently and manage multiple priorities

Benefits

• Strong flexible benefits package
• Premium insurance for medical services
• Life & Disability Insurance
• Profitable Voluntary Pension Fund
• Social Funds benefits
• Integration and cultural events
• Reward and recognition program
• Employee Referral bonuses
• Relocation assistance