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Keywords Studios
Knowledge Lead Manager
Join Keywords Studios in Singapore as a Knowledge Lead Manager. Leverage ServiceNow expertise to enhance IT knowledge management. 5+ years required. Benefits include flexible plans and employee shares.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Knowledge Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 22, 2024
Keywords Studios is seeking a Knowledge Lead Manager to oversee the Knowledge Management function within the IT department. This role involves developing and implementing strategies to capture, organise, and disseminate organisational knowledge, particularly within IT services. The manager will ensure relevant information is easily accessible and support informed decision-making.
Requirements
- 5+ years of current proven experience in implementing Knowledge Management strategies
- Experience building KM programs in the technology industry or within technical groups
- Experience communicating with and influencing senior leadership
- Proven experience in leading teams
- Strong understanding of IT service management and ITIL framework
- Experience in a ServiceNow environment
Benefits
- Employee Benefits
- Personal Data Protection Policy
- Flexible Benefits
- Employee Share Purchase Plan
Requirements Summary
5+ years KM exp. Tech industry experience. Leadership skills. ServiceNow proficiency
