Snr Software Engr, Infra Arch & Svc Mgt

NCS is seeking a Senior Software Engineer for Splunk APM to implement and enable Splunk Observability, Splunk ITSI, Application Performance Monitoring, and Real User Monitoring. The role involves monitoring applications, tuning alerts, creating dashboards, and collaborating with cross-functional teams to improve incident detection and ensure timely responses to issues. It will focus on operationalizing Splunk Observability and monitoring solutions.

Requirements

• 2+ years of hands-on experience with Splunk Observability Suite (APM, RUM, Synthetic Monitoring, Infrastructure Monitoring)
• Proven experience implementing and operationalizing AIOps platforms and developing monitoring-related use cases.
• Strong experience managing Splunk Enterprise, ITSI, or ELK Stack in production across medium to large-scale environments.
• Expertise in setting up and integrating Splunk or ELK Stack (Elasticsearch, Logstash, Kibana) to aggregate and process data.
• Proficiency in data visualization techniques and tools such as Kibana and Splunk Dashboards
• Experience optimizing and tuning alert rules, thresholds, and detectors to reduce false positives/negatives in observability tools
• Experience configuring incident response mechanisms and integrating observability tools with automation/configuration management tools.
• Solid understanding of integration with ITSM platforms (e.g., ServiceNow) and automated remediation workflows.
• Understanding of Security and Access Management in observability and monitoring platforms.
• Comfortable working across Linux/Unix/Windows environments and managing agents and services.
• Working knowledge of SQL with the ability to optimize queries for reporting and analytics.
• Understanding of Security and Access Management in observability and monitoring platforms.
• Strong troubleshooting and analytical skills for identifying performance bottlenecks.

Benefits

• Competitive salary
• Opportunity to work on mission-critical projects
• Collaborative work environment