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ServiceNow
Manager, Customer Success
Join ServiceNow in Orlando as a Manager, Customer Success. Lead a team to enhance client value using ServiceNow tools. Requires 5+ years in leadership. Competitive salary & benefits.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
September 18, 2025
ServiceNow is seeking a Manager, Customer Success to lead and empower a team of Customer Success Managers, focusing on delivering exceptional value to clients and ensuring production adoption, satisfaction, retention, and growth. This role involves overseeing day-to-day operations, setting strategic goals, and optimizing customer engagement.
Requirements
- 5+ Years of leadership experience in the Customer Success field.
- Proven experience in a leadership role within a Customer Success or related function.
- Strong understanding of customer success metrics, strategies, and best practices.
- Exceptional communication, interpersonal, and relationship-building skills.
- Analytical mindset with the ability to leverage data to drive decisions.
- Proactive problem-solving with a customer-centric approach.
- Experience working in a fast-paced, dynamic environment.
Benefits
- Competitive salary
- Comprehensive benefits package
Requirements Summary
5+ years leadership experience in customer success. Strong understanding of customer success metrics & data analysis. Strong communication & interpersonal skills
