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UIC Alaska
Knowledge Management Specialist / ServiceNow Developer
Join UIC Alaska as a Knowledge Management Specialist in Quantico, VA. Leverage your 5+ years of ServiceNow expertise to optimize workflows and support knowledge management. ServiceNow certifications required.
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Change Management
IT Service Management
Knowledge Management
Now Platform App Engine
Service Catalog
ServiceNow Certifications (nice to have):
Certified Application Developer
Job description
Posted on:
October 1, 2025
Bowhead is seeking a Knowledge Management Specialist with a ServiceNow background to support a customer in Stafford, VA. The role involves designing, developing, and administering ServiceNow workflows, catalog items, and custom applications to optimize service requests, change management, and reporting. This position also supports the customer's Knowledge Management Team.
Requirements
- Configure and maintain ServiceNow modules (Incident, Problem, Change, Service Catalog).
- Develop and customize catalog items, variables, variable sets, and flows.
- Design and implement automated workflows using Flow Designer and business rules.
- Administer user roles, groups, and custom permissions.
- Create and maintain dashboards, reports, and performance analytics.
- Integrate ServiceNow with external systems using REST/SOAP APIs.
- Troubleshoot and resolve platform issues.
- Collaborate with stakeholders to gather requirements and deliver tailored solutions.
- Perform platform upgrades, patch management, and cloning activities.
- Document configurations, processes, and customizations.
- Assist with the development of policies and processes.
- Disseminate information about the knowledge management program.
Requirements Summary
BS in engineering/IT or equivalent. 5+ years ServiceNow experience & 5+ years hands on ServiceNow Admin. Bachelor’s in Computer Science or related. Must have ServiceNow certifications
