Knowledge Manager

We are looking for a Knowledge Manager to drive Knowledge Management practices across the organization, leading the design, implementation, and continuous improvement of knowledge processes. The role involves collaborating with cross-functional teams and stakeholders to embed knowledge best practices into service delivery, aligned with the broader business strategy and the ServiceNow platform roadmap.

Requirements

• 5+ years of experience in Service Management, with hands-on expertise in Knowledge Management and a strong grasp of ITIL principles (Foundation certification required)
• Proven track record with ServiceNow Knowledge Management and Employee Portal functionalities; specialist certification is a strong advantage
• Skilled in process design and continuous improvement, ideally with Lean Six Sigma (Yellow Belt+) or Agile/Scrum certifications
• Analytical and strategic thinker, capable of designing scalable knowledge solutions and leading end-to-end content lifecycle management
• Excellent communicator and facilitator, confident in presenting to stakeholders and influencing across teams and levels
• Customer-focused approach, with a passion for improving self-service experiences and delivering user-friendly content
• Comfortable working in both strategic and hands-on roles, thriving in dynamic environments with evolving service landscapes

Benefits

• annual bonus
• life insurance
• company stock saving plan
• paid volunteering hours
• flexible approach
• private health care with dental care package
• multisport card/my benefit platform
• possibility of working in hybrid model
• Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies
• referral bonus
• recognition program
• mentoring program