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LAdmins
LAdmins
Join LAdmins as an L1 Technical Support Agent. Leverage ServiceNow for ticketing in a fast-paced telecom environment. Benefits include bonuses and health allowance.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 18, 2025
We are seeking an L1 Technical Support Agent with a strong background in telecommunications, mobile hardware, U-verse, and home internet services.
Requirements
- 1–2 years of experience in technical support, preferably in telecom, ISP, or mobile device environments
- Familiarity with U-verse, routers/modems, and mobile hardware troubleshooting
- Basic to intermediate knowledge of Unix/Linux systems and CLI commands
- Experience with ticketing platforms (e.g., Zendesk, ServiceNow, Salesforce)
- Strong written and verbal communication skills
- Ability to multitask and work in a fast-paced, customer-centric environment
Benefits
- Quarterly Performance Bonus
- Health Allowance
- Paid Time Off
Requirements Summary
1-2 years of technical support experience, familiarity with U-verse, routers/modems, and mobile hardware troubleshooting, basic to intermediate knowledge of Unix/Linux systems and CLI commands
