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StarHub Ltd
Lead, IT Services Management (Based in Petaling Jaya)
Lead IT Services Management at StarHub Ltd in Petaling Jaya. Drive ITSM operations, enhance service reliability, and leverage ServiceNow expertise.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
September 10, 2025
StarHub Ltd is seeking a Lead IT Services Management professional based in Petaling Jaya. The role focuses on ITSM Operations, Production Stability, ServiceNow tool support, and the implementation of ITIL frameworks. The individual will manage incidents, improve service reliability, champion SRE methodologies, and contribute to continuous service improvement through data analysis and process optimization.
Requirements
- Tertiary Education in computer science, engineering, or equivalent experience.
- At least 8+ years of experience in IT Service Management, Technology Operations and Application Development.
- Working experience or understanding of the ITIL V4 service management disciplines within the context of service development and service operations.
- Good analytical and problem-solving skills.
- Experience in implementing cross-functional process improvements and delivering results.
Requirements Summary
Bachelor's degree in computer science or related field. 8+ years of IT Service Management experience. Understanding of ITIL V4
