Lead Product Support Engineer

Beyond Finance is seeking a Lead Product Support Engineer to support their ambitious growth. This role involves strategic, innovative, and cost-effective support solutions, mentoring a team, and improving support quality. The company focuses on providing compassionate, individualized care and customized financial solutions to over 700,000 clients.

Requirements

• 5+ years of experience in production or frontline support roles.
• 5+ years of hands-on experience in orchestration and cloud computing technologies.
• 5+ years of practical experience working with databases.
• Extensive experience with observability frameworks, APM tools, and system monitoring technologies.
• Strong development foundation with the ability to debug code effectively.
• Familiarity with programming languages like Ruby and JavaScript.
• Proficient in using version control tools like GitHub, GitLab, or AWS CodeCommit.
• Solid understanding of AWS services including S3, CloudWatch, ECS, EC2, Lambda, and Workspaces.
• Highly organized with a strong work ethic, sharp attention to detail, and a proactive mindset.
• Skilled in independently managing project timelines and identifying areas for process improvement.
• Exceptional verbal and written communication skills.
• Experience with leading support and ticketing platforms such as FreshService or ServiceNow.
• Demonstrable clarity of thought and the ability to independently navigate ambiguous situations to achieve results.

Benefits

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training