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Solution SFT
Level 2 Support Technician
Join Solution SFT as a Level 2 Support Technician in Québec City. Leverage ServiceNow for incident management, support hardware/software, and enhance user experience.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 28, 2025
Level 2 Support Technician responsible for technical support, hardware and software incidents, network problems, and deployments.
Requirements
- Resolve hardware and software incidents
- Diagnose and repair basic network problems
- Manage user accounts via Azure AD
- Install/configure workstations (Windows 10/11, Office 365)
- Support virtual machines under VMware and Citrix
- Apply security updates and patches
- Use ServiceNow to document interventions and respect SLA
- Escalate complex incidents to level 3 if necessary
- Resolve basic access or functionality problems in SAP modules
Benefits
- Certifications: CompTIA A+ or Microsoft MD-100 (mandatory)
- Diploma: DEC/BAC in computer science or equivalent
- Experience: Minimum 3 years in level 2 technical support
Requirements Summary
3+ years of level 2 technical support experience, DEC/BAC in computer science or equivalent, CompTIA A+ or Microsoft MD-100 certification
