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Analog Devices
Local Deskside Support Technical Analyst
Analog Devices Local Deskside Support Technical Analyst: Manage IT tickets via ServiceNow, provide endpoint/application support, handle incident response & service requests. 2-5 yrs IT support exp required. 401k, PTO, 4-day week.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 21, 2025
Responsible for providing technical support for endpoints, applications, and IT services for a supported site. Work with ServiceNow application to manage ticket queues and reports to IT key stakeholders.
Requirements
- Incident Response
- Problem management
- Direct Manufacturing Support
- Projects and new support requirement
- VIP Support
- Events and standby support
- Service Request Fulfillment
- AV Support
- Asset Management and Tracking
- Equipment health check and maintenance
- New asset evaluation
- Leading IT continuous improvement initiatives
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
Requires 2-5 years of experience in IT technical support with expertise in endpoint devices and ServiceNow application
