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Analog Devices
Local Deskside Support Technical Analyst
Deskside Support Technical Analyst at Analog Devices. Provide endpoint device support, manage service requests using ServiceNow, ITSM tools. Requires 3+ yrs IT support, ITIL cert, ServiceNow expertise.
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 21, 2025
Responsible for providing technical support for desktops, laptops, printers, and other endpoint devices. Also, manages service requests, events, and standby support. The role requires strong communication and problem-solving skills.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or any related field
- At least 3 years of experience in IT desktop support
- Excellent communication, customer service, and problem-solving skills
- Knowledgeable in Active Directory, Azure AD, O365, Basic IP Telephony and VMWare Horizon Environment, NextThink, Logitech AV equipment, ServiceNow, PagerDuty, SolarWinds, IPSentry
- Having ITIL certification and Agile Methodology knowledge, work experience is similar industry (semicon, manufacturing) is an advantage
Benefits
- Analog Devices is an equal opportunity employer
- Export licensing review process for positions requiring access to technical data
Requirements Summary
Bachelor's degree in Computer Science, 3 years of experience in IT desktop support, excellent communication and problem-solving skills
