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Analog Devices
Local Deskside Support Technical Analyst
Deskside Support Technical Analyst at Analog Devices. Manage incidents, problems, and manufacturing support using ServiceNow. Support endpoints, applications, VIP users, and asset management.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
November 21, 2025
Responsible for incident response, problem management, and direct manufacturing support for in-scope endpoints and applications. Will work with ServiceNow application to manage ticket queues and reports to IT key stakeholders.
Requirements
- Incident response
- Problem management
- Direct manufacturing support for in-scope endpoints and applications
- Projects and new support requirements
- VIP support
- Events and standby support
- Service request fulfillment
- AV support
- Asset management and tracking
- Equipment health check and maintenance
- New asset evaluation
Benefits
- Equal opportunity employer
Requirements Summary
IT technical SME, ServiceNow application, desktops, laptops, printers, ip phones, mobile devices, and other endpoint devices
